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Refund Policy

A legal disclaimer

Due to the nature of food service, Tres Perritos Gourmet Inc maintains a strict refund policy. All food sales are generally considered final once preparation has begun.

This policy is in place to ensure food safety, quality control, and fairness to all customers.

Refund Policy - the basics

Once an order has been placed and prepared, refunds are not guaranteed.

However, customer satisfaction is important to us. If there is an issue caused by our error—such as an incorrect order or food quality concern—we encourage customers to contact us immediately so we may review the situation.

Refunds, replacements, or credits are issued at the discretion of Tres Perritos Gourmet Inc.

What This Refund Policy Covers

This policy applies to:

  • In-store orders

  • Takeout orders

  • Online orders (if applicable)

Situations that may qualify for a replacement or credit include:

  • Incorrect items provided

  • Missing items

  • Food quality or safety concerns

All concerns must be reported as soon as the order is received.

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